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Despite multiple attempts owo contact the player for further information, w istocie response was received. Consequently, the complaint was rejected due owo lack of communication. After communicating with the Complaints Team, he had been advised to wait for 14 days for the funds owo be processed. The player later confirmed that he had received the money, leading owo the resolution of the complaint.
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Unfortunately, due jest to the player’s lack of response to the team’s inquiries, the complaint could not be investigated further and państwa subsequently rejected. The player from Italy państwa facing challenges with withdrawing his winnings amounting owo 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service. We also informed him about the casino’s withdrawal limits based mężczyzna VIP status. However, the player did not respond to our messages, leading us to reject the complaint.
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- We had explained jest to him that sometimes players might get lucky and sometimes not, as that’s how casinos and casino games operate.
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